Terrain
Privacy Policy
Privacy Policy
Last Updated: January 2026
Who We Are
Terrain is operated by Ralph Tait, a sole trader based in the United Kingdom.
Address: 66 High Street, Leigh on Sea, SS9 2EP
Contact: ralph@yourterrain.co
Website: yourterrain.co
What Information We Collect
When you use our website or purchase our guides, we collect:
Name and email address when you sign up for our free worksheet or purchase a guide
Purchase history including which guides you've bought and when
Payment information (processed securely by our payment provider - we do not store your card details)
Information Collected Automatically
Technical information such as your IP address, browser type, and device information when you visit our website
How We Use Your Information
We use your information to:
Deliver your purchases - Send you the guides you've paid for
Send email sequences - Welcome emails when you download our free worksheet, and post-purchase emails to help you get the most from the guides
Provide customer support - Respond to your questions and resolve any issues
Improve our products - Understand how people use our guides and website to make them better
Send marketing communications - If you've opted in, we'll send occasional emails about new guides and resources (you can unsubscribe at any time)
We will never sell your data to third parties or use it for purposes you haven't agreed to.
Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
Contract performance - To deliver guides you've purchased
Legitimate interests - To improve our products and send post-purchase support emails
Consent - For marketing emails (you can withdraw consent at any time)
How We Store and Protect Your Data
Storage Location
Your data is stored on servers operated by our service providers, primarily located in the United States. These providers comply with appropriate data protection frameworks including Standard Contractual Clauses approved by the EU Commission.
Security Measures
We take reasonable precautions to protect your information:
Secure encrypted connections (HTTPS) for all data transmission
Payment processing handled by PCI-DSS compliant providers
Regular security updates to our systems
Access to personal data limited to essential personnel only
Retention Period
We retain your data for as long as:
You maintain an active account or subscription with us
Required for tax and accounting purposes (typically 6 years after your last purchase)
You continue to engage with our marketing emails
You can request deletion of your data at any time (see Your Rights below).
Third-Party Services
We use the following third-party services that process your data:
Kit Commerce (ConvertKit)
Purpose: Email marketing, payment processing, and guide delivery
Data shared: Name, email address, purchase history
Location: United States
Privacy Policy: https://convertkit.com/privacy
Framer
Purpose: Website hosting
Data shared: Basic technical information (IP address, browser type)
Location: United States
Privacy Policy: https://www.framer.com/privacy
Payment Processors (Stripe)
Purpose: Secure payment processing
Data shared: Payment card information (not stored by Terrain)
Location: United States and EU
Privacy Policy: https://stripe.com/privacy
Your Rights Under GDPR
As a UK/EU data subject, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing
Request that we limit how we use your data.
Right to Data Portability
Request your data in a machine-readable format to transfer to another service.
Right to Object
Object to processing based on legitimate interests (e.g., marketing).
Right to Withdraw Consent
Unsubscribe from marketing emails at any time using the link in any email.
Right to Lodge a Complaint
If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint
How to Exercise Your Rights
To exercise any of these rights, contact us at:
Email: ralph@yourterrain.co
Post: Ralph Tait, 66 High Street, Leigh on Sea, SS9 2EP
We'll respond to requests within one month.
Cookies
Our website currently does not use cookies for analytics or tracking. We only use essential technical cookies required for the website to function properly (such as remembering your session if you're logged in).
If we introduce analytics or tracking cookies in the future, we'll update this policy and provide appropriate cookie consent options.
International Data Transfers
Some of our service providers are based in the United States. When we transfer data outside the UK/EU, we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by the EU Commission
Service providers certified under appropriate data protection frameworks
Encryption of data in transit and at rest
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes by:
Updating the "Last Updated" date at the top of this policy
Sending an email to registered users if changes materially affect how we use your data
We encourage you to review this policy periodically.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you're a parent or guardian and believe your child has provided us with personal data, please contact us and we'll delete it.
Contact Us
If you have questions about this privacy policy or how we handle your data:
Email: ralph@yourterrain.co
Post: Ralph Tait, 66 High Street, Leigh on Sea, SS9 2EP
Terrain
Operated by Ralph Tait
66 High Street, Leigh on Sea, SS9 2EP
United Kingdom